Welcome to our Company “CDKEYPC LTD” which runs the website cdkeypc.com! We value your satisfaction and strive to provide an exceptional shopping experience. Before making any purchases, we strongly encourage you to read and understand our comprehensive Returns and Refunds Policy. By accepting these terms and conditions, you confirm that you have thoroughly reviewed this policy and agree to abide by its stipulations.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging when applicable. The digital products can only be returned after you have signed a non-use declaration related to the purchased product.
Any digital product that has been installed and/or activated is not eligible for a refund.
To complete your refund, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is used or missing parts for reasons not due to our error
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@cdkeypc.com.
Exchanges (if applicable)
We only replace items if they are defective or used. If you need to exchange it for the same item, send us an email at contact@cdkeypc.com or send your item to 128 City Road, London, EC1V 2NX, United Kingdom.
Shipping
To return your product, send it back to us at: contact@cdkeypc.com
Process of refunds within 14 days
In case, for any reason, within 14 days of the date of purchase, you decide that you no longer need the purchased product, you are eligible for a full refund of your order. To return a product within the 14-day grace period please follow the steps below:
*Note: Products which have already been used are not subject to return
Send us a request for a refund with the information about your order (e.g. order number, phone number, screenshot of the invoice). Please, email it to: contact@cdkeypc.com
After we receive your request and track your order we will issue a No-Use Declaration Form which is filled with your personal and order information.
After receiving the No-Use Declaration, we will process your return and refund the product within 48 hours.
Please, keep in mind that the money’s arrival date depends on the bank, but it should reach you between 5-7 working days.
If you did not receive a return label please send an e-mail to contact@cdkeypc.com
Please note! If you have received a faulty product, it is important that you send an e-mail to contact@cdkeypc.com before returning your order.
We will then be able to help you with the returns procedure and find an appropriate solution.
NOTE!: If your order has not been purchased via https://cdkeypc.com/ the return policy is applied of the shop where you did purchase the product.
Contact Us
CDKEYPC LTD
Phone: +447424071866
Email: contact@cdkeypc.com
Address: 128 City Road, London,UK